Effective Date: 15-Jun-2024
Welcome to the Global-AKS website (the “Site”). This Refund and Returns Policy outlines the terms and conditions regarding refunds and returns for all digital products, services, and courses offered by Go-AKS (the “Company”). By purchasing any product or service from our Site, you agree to comply with this policy.
1. General Overview
At Go-AKS, we strive to ensure that our customers are satisfied with their purchases. Due to the nature of our offerings—primarily digital content and services—we have specific guidelines governing refunds and returns. Please read this policy carefully before making a purchase.
2. Digital Products and Services
Our primary products include digital courses, certifications, eBooks, and other downloadable content. As these products are intangible and immediately accessible, the following refund and return policies apply:
2.1. Digital Courses and Certifications
- No Refund Policy: Once a digital course or certification is purchased and access is granted, it is non-refundable. This is due to the immediate and irrevocable access to proprietary content and resources provided.
- Course Access Issues: If you experience technical difficulties in accessing your purchased course, please contact our support team within 24 hours of purchase. We will make every effort to resolve the issue promptly. Refunds or credits will only be considered if the technical issue is proven to be on our end and cannot be resolved.
2.2. eBooks and Downloadable Content
- No Refund Policy: All sales of eBooks and other downloadable content are final and non-refundable. Please ensure that the format is compatible with your device before purchase.
- Damaged Files: If you receive a corrupted or damaged file, please contact customer support within 7 days of purchase. We will provide a replacement file or an alternative solution at no additional cost.
2.3. Subscription-Based Services
- Refund Policy: Subscription fees are non-refundable once the subscription period has begun. However, you may cancel your subscription at any time to prevent future billing. Access to the service will continue until the end of the current billing cycle.
- Billing Errors: If you believe you have been billed incorrectly, please contact our support team within 30 days of the billing date. We will review your account and, if an error is found, issue a refund or credit accordingly.
3. Returns Policy
As Go-AKS primarily deals with digital products, returns are not applicable. All purchases are final. However, in the unlikely event of a duplicate purchase or incorrect product delivery, we will rectify the situation by providing the correct product or service, or issuing a credit towards a future purchase.
4. Refund Process
In situations where a refund is deemed appropriate under the terms outlined above, the following process will apply:
- Refund Request: All refund requests must be made in writing via email to support@global.com with a detailed explanation of the reason for the request.
- Review Period: Upon receiving your refund request, our team will review your case and respond within 7-10 business days.
- Refund Method: Approved refunds will be processed back to the original payment method used for the purchase. Please note that it may take up to 10 business days for the refund to appear in your account, depending on your financial institution.
5. Exceptions
- Duplicate Purchases: If you accidentally purchase the same course or product twice, please contact us immediately. We will review your case and may issue a refund or offer a credit towards another product.
- Special Circumstances: In rare cases where exceptional circumstances warrant a refund (e.g., severe medical emergencies preventing course completion), we may consider a partial refund or credit at our discretion. Proof of the extenuating circumstance will be required.
6. Non-Refundable Products
- Promotional Offers: Products purchased during promotional sales, with discounts, or as part of a special offer are non-refundable.
- Third-Party Products: If Go-AKS offers products or services on behalf of a third party, refund policies will adhere to the third party’s policies. Go-AKS is not responsible for third-party refund and return processes.
7. Customer Responsibility
It is the customer’s responsibility to:
- Ensure that the product they are purchasing meets their needs and expectations.
- Verify that their system or device is compatible with the digital product format.
- Review the course description and syllabus before making a purchase.
8. Amendments to the Policy
Go-AKS reserves the right to amend this Refund and Returns Policy at any time without prior notice. Any changes will be posted on this page, and the revised policy will take effect immediately. It is your responsibility to review this policy periodically to stay informed of any updates.
9. Contact Information
If you have any questions or concerns regarding this Refund and Returns Policy, please contact us at:
- Email: support@globalaks.com
This Refund and Returns Policy is designed to protect both Go-AKS and our customers by ensuring clarity and fairness in all transactions. We appreciate your understanding and cooperation.