Legal

Refund Policy

Global AKS enrolments are final. What you buy is delivered in full, immediately, and cannot be returned. This page sets out exactly what that means, the narrow circumstances in which money is returned, and what to do if something has gone wrong with a payment.

Effective 7 October 2026  ·  The Global Association of Certified KYC Specialists

All enrolments are final. No refunds.

The moment an enrolment is paid, the entire product is handed over: the complete study e‑booklet, downloadable and yours to keep for life, together with your examination entitlements and certification eligibility. There is nothing held back to deliver later, and nothing that can be taken back afterwards.

The study material is proprietary intellectual property of Global AKS. Once it has been released to you it cannot be returned, un‑read or recovered, in the way a physical book can. For that reason enrolment fees are not refundable — whether or not the material is opened, whether or not an examination is attempted, and whether or not it is passed.

1. What your fee buys

A Global AKS enrolment is a single, complete purchase. It includes:

• The full study e‑booklet for the credential, available to download from the moment you enrol and yours for life;
• Two mock examination attempts;
• Two final examination attempts;
• The certificate and its verifiable credential ID, issued the moment you pass.

Nothing in that list is charged for separately or released in stages. Payment and delivery happen in the same instant.

2. Why we do not refund

Our certifications are not a subscription, a seat in a scheduled class, or access to a library you rent. They are a body of copyright material written by this association, handed over in full at the point of sale, alongside the examination entitlements that certify you against it.

A refund after delivery would mean returning the fee while the material stays with the buyer. We do not operate that way, and the fees we charge reflect it.

3. What is non‑refundable

Everything Global AKS sells, specifically:

• Course enrolments — every certification, at every price, in every currency;
• Credential renewals — once the renewed period has been applied to your credential;
• Additional examination attempts — once purchased, whether or not sat;
• Group and corporate seats — including seats that are never claimed or used.

To be plain about the cases we are most often asked for, none of the following is grounds for a refund:

• A change of mind, plans, employer or career direction;
• Not starting the course, or starting it and not continuing;
• Lack of time, workload, or a scheduling conflict;
• Failing the final examination, at either attempt;
• Finding the material easier, harder or different from what was expected;
• Enrolling on the wrong certification without checking the course page first;
• An employer declining to reimburse the fee.

4. When money is returned

There are three. They are narrow on purpose, and in each one we are correcting a payment error rather than unwinding a delivered service.

Write to [email protected] within 30 days of the charge, from the email address the account is registered under, with the order reference. Verified returns are made to the original payment method, and normally reach you within 5 to 10 business days once issued, depending on your bank or card provider.

5. Technical problems: we fix them

If something on our side stops you reaching your material or sitting your examination, tell us and we will put it right. That is the remedy: the access you paid for, not your money back.

We will fix anything attributable to Global AKS systems: a platform fault, a download that fails from our end, an examination interrupted by our outage, or a certificate that does not issue when it should. A sitting lost to an outage of ours is restored; it does not count against your attempts.

We will help, but cannot refund, for anything in your own environment: an internet connection that drops, a device, browser or operating system that will not cooperate, a corporate firewall, a full mailbox, a spam filter holding our email, or an address entered incorrectly at sign‑up. We will do what we reasonably can to get you working.

Report it to [email protected] as soon as it happens. We acknowledge within one business day and work to resolve it promptly.

6. Failing the examination

The pass mark is 85%, it is published before you buy, and it is not adjusted for anyone. Your fee includes two mock attempts and two final attempts precisely so that a first result is not the last word. If both final attempts are used without a pass, the enrolment is not refunded; you may purchase a further attempt, and your study material remains yours.

7. Statutory rights

Nothing in this policy removes a right the law of your country gives you and does not allow to be waived.

Consumers in the United Kingdom and the European Union ordinarily have a 14‑day right to withdraw from a distance contract. That right does not survive the supply of digital content where the consumer has consented to immediate supply and acknowledged that the right is thereby lost. Our Terms and Conditions, which you accept before payment is taken, state that the study material is delivered in full the moment an enrolment is paid and that enrolments are final. By enrolling on those terms and taking delivery of the material, you consent to immediate supply and accept that the withdrawal right no longer applies.

8. Chargebacks and disputes

If something about a charge looks wrong, write to us first. Almost everything is settled the same week, and far faster than a dispute raised with your bank.

Where a chargeback is raised against a delivered enrolment, we defend it with the enrolment record, the payment record, the download and sign‑in history and the examination log. While a dispute is open, access to the account and any credential issued under it may be suspended, and a credential may be revoked if the dispute succeeds on a service that was delivered.

9. Before you enrol

Because the sale is final, everything you need to decide is published before you pay and free to read:

• The full syllabus of every certification, module by module;
• The examination format, the number of questions, the time limit and the 85% pass mark;
• How many attempts are included, and how long the credential lasts;
• The fee in your own currency, with nothing added at checkout.

If anything is unclear, ask us before you buy rather than after. Write to [email protected] and we will answer honestly, including telling you if a certification is not the right one for you.

10. Returns

Global AKS sells no physical goods. There is nothing to ship back, and returns do not apply to anything we offer.

11. Changes to this policy

We may revise this policy to reflect operational or regulatory change. The version published on this page at the time of your purchase is the one that governs it; a later revision is not applied retrospectively to an enrolment already made.

12. Contact

Effective 7 October 2026. Read alongside our Terms & Conditions and Privacy Policy. This policy supersedes the version dated 2 October 2025.