Contact Global AKS
Get in touch
Whether it is a question about enrolment, examination access, a credential you need verified or training for a whole team, write to the address below that fits and it reaches the right desk. We answer within one to two business days.
Who to write to
Using the right address gets you a faster answer than the general one.
Learner support
Enrolment, signing in, examination access, results, certificate downloads, credential corrections and refunds.
Corporate and group enrolment
Training a team, buying seats for staff, invoicing to a company, or a quotation for five seats or more.
Training partners and institutions
Universities, institutes and training centres wishing to deliver or recognise Global AKS credentials.
Media and advertising
Press enquiries, sponsored placements and compliance‑industry collaborations.
Answered without writing
Most enquiries are settled faster here than by email.
Verify a credential → Confirm any Global AKS certificate from its ID. Free, no account.
Your account → Study material, examinations, certificates and invoices, all in one place.
Certifications and fees → What each credential covers, what it costs and what the examination asks.
Where we are
Global AKS teams and certified professionals operate across the United States, the United Arab Emirates and India.
Support hours
Monday to Friday 09:00 – 18:00 EST
Not resolved? Escalate it
If you have written to support and the matter is still open, it should not sit there. Escalations are read separately from the support queue and answered by someone with the authority to settle it.
About the association
Global AKS — The Global Association of Certified KYC Specialists — has certified compliance professionals for more than twelve years. Its credentials hold ONRIGA Gold‑tier accreditation and American CBM accreditation, and the G‑CFES designation is listed on FINRA's Professional Designations Database.