Refund and Returns Policy
Effective Date: 15-Jun-2024
Welcome to the Global-AKS website (the “Site”). This Refund and Returns Policy outlines the terms and conditions regarding refunds and returns for all digital products, services, and subscriptions offered by GO-AKS (the “Company”). By purchasing any product or service from our Site, you agree to comply with this policy.
1. General Overview
At GO-AKS, we strive to ensure that our customers are satisfied with their purchases. Due to the nature of our offerings—primarily digital content and services—we have specific guidelines governing refunds and returns. Please read this policy carefully before making a purchase.
2. Digital Products and Services
Our core offerings include digital certification courses and subscription-based services. As these are intangible and accessible immediately after purchase, the following terms apply:
2.1. Digital Courses and Certifications
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No Refund Policy: Once a digital course or certification is purchased and access is granted, it becomes non-refundable due to the immediate and irrevocable delivery of proprietary content.
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Course Access Issues: If you face technical issues accessing your purchased course, please contact our support team within 24 hours of purchase. Refunds or credits will only be considered if the issue is proven to be on our end and cannot be resolved.
2.2. Subscription-Based Services
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Refund Policy: Subscription fees are non-refundable once the subscription period has started. However, you may cancel at any time to stop future billing. Access will remain active until the end of the current billing cycle.
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Billing Errors: If you believe you were charged incorrectly, please notify us within 30 days of the billing date. If an error is confirmed, a refund or credit will be issued accordingly.
3. Returns Policy
As GO-AKS exclusively deals in digital goods and services, returns are not applicable. All sales are final. In cases of duplicate purchases or incorrect product delivery, we will either correct the issue or apply a credit toward a future purchase.
4. Refund Process
If a refund is approved under this policy, the process is as follows:
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Refund Request: Submit your request in writing via email to support@globalaks.com, including a detailed explanation and any supporting evidence.
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Review Period: Refund requests will be reviewed within 7–10 business days.
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Refund Method: Approved refunds will be issued to the original payment method. Processing time may vary depending on your financial institution (typically up to 10 business days).
5. Exceptions
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Duplicate Purchases: If you unintentionally purchase the same product or course more than once, please contact us promptly. A refund or credit may be granted after review.
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Special Circumstances: In rare, verifiable situations (e.g., medical emergencies), we may offer a partial refund or course credit at our sole discretion. Relevant proof will be required.
6. Non-Refundable Products
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Promotional Offers: Products purchased at a discounted rate, during a promotion, or as part of a bundle are non-refundable.
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Third-Party Products: If a product or service is provided by a third party through our platform, their respective refund policy applies. GO-AKS is not responsible for third-party refund processing.
7. Customer Responsibility
Customers are responsible for:
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Ensuring the selected product meets their professional needs and expectations.
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Reviewing all course details and descriptions before completing a purchase.
8. Amendments to the Policy
GO-AKS reserves the right to modify this Refund and Returns Policy at any time without prior notice. Updates will be posted on this page and become effective immediately upon publication. We encourage you to review this policy periodically.
9. Contact Information
If you have any questions or concerns about this Refund and Returns Policy, please contact us at:
📧 Email: support@globalaks.com
🌐 Website: www.globalaks.com